Help please? My dad recently bought an HP Photosmart wireless D1100 printer for his new 2 month old HP Windows 7 laptop. And cant install it. The installation always fails. the Printer just isnt recognized by the computer, even with drivers, disks, nothing.
Thing is though, it installed just fine on MY computer. A 2 year old Acer Windows Vista.
Figure that [parasitic bomb] out. It should be the other way around!
Weve tried just about EVERY way to get this thing on, and even the Geek Squad is stumped. (3 hours. 3 hours we spent in best buy. 3! Just on this thing!) The only solution they can offer is that it may be some sort of system error, and therefore, try resetting 7 to factory settings.
He doesnt really have much on there yet, (just some pics, all of which are already backed up) so there isnt much issue, but it would be a hassle, and Im almost dead certain the problem wouldnt be fixed.
We even tried it WITH the wire. Nothing. It says that if it has the USB cord it should automatically install drivers. But it doesnt. this printer just doesnt exist.
Help? Before our heads go through the wall in frustration?
the error it gives is 0x00000057