Yes, a topic, rather than a post. Because sometimes... you just need more than a post.
As some of you might be aware, I'm on satellite Internet. Specifically, I'm with Hughesnet. (Before anyone says anything,
we have absolutely no alternative ISPs where we live. Trust me. We've been checking rather religiously over
the last four years. It's either Hughesnet, WildBlue (which is somehow
worse), or dial-up.) Hughesnet has a real record of hit-and-miss service, but lately, it's been exceptionally spotty. Usually, I'm alright with the little hitches here and there. When I started encountering an error with
Tumblr a few months ago, I found a solution to the problem and kept with it. However, the problem came back, so I not only used the same solution to fix it, but decided it was time to talk to Hughesnet themselves about it.
So, about a month ago, I posted
a thread on the official Hughesnet forums titled "Tumblr and TurboPage Function" which detailed a problem I'd been having with
Tumblr when my TurboPage Function was enabled. Long story short, with TurboPage on,
Tumblr would log me out when I tried to ask a blog a question. The response I got back, as you can see, was not exactly satisfactory.
After a month of on-and-off responses, they basically tell me "You should probably upgrade!" My question? Why? Why should I upgrade when my current service, up until the last year or so, has been acceptable? Why should I upgrade to something that may be superior performance-wise, but
vastly inferior in the long run? Why should I upgrade? So your engineers won't have to deal with my problem?
As I said there, I realize that Katie is just "doing her job" and trying to push the new hardware to people, but you know, not everyone is going to
want to upgrade. And as I also said, not everyone
can upgrade. I know I certainly can't. Do they know that? Probably not. But telling me the simple solution to my problem is to upgrade certainly is not going to instill me with confidence in my company of choice.
Conversation from Start to Finish (in case the thread gets nuked)
[spoiler]
The initial post.A response from the next day.My response a few days later.Four days later, still no response.Six days laterMy less-than-professional response on the same day detailing the exact steps for the problem.Fifteen days later, no response...Two days more and a brief response.The response I got today.And my response to that.Katie sends her regards.And I finally just give up.[/spoiler]